All orders are dispatched within 1-2 business days. A delivery time of 1-5 business days is expected for US orders.

Please note that during the Christmas period, there may be a slight delay in processing and dispatching orders due to the high volume of orders. You will receive an email confirmation once your order has been dispatched from our warehouse and is on its way to you.

We appreciate your patience during this time.

Once your order has been dispatched from our warehouse you will receive an email including all necessary shipping information that will allow you to track your shipment right up to delivery.

If you have not received this information on your shipping confirmation email, please let us know at jacaranda@jacarandahemp.com and we will be happy to help.

If your tracking states to be delivered with no physical delivery of the parcel, we kindly ask that you firstly reach out to the courier. If problems persist please send an email to jacaranda@jacarandahemp.com and we will do our best to assist where we can.

All orders are dispatched from our Jacaranda Head Office located in Los Angeles, California.

All orders delivering within the US are sent through USPS. All international orders are shipped via DHL Standard or Express.

Unfortunately, complimentary Shipping is currently unavailable for the following countries: Israel, Russia, Mauritius, Argentina, Brazil, Chile, Colombia, Ecuador, French Guiana, Peru, Uruguay and Mexico.

Shipping to a PO Box is possible in the US Only. Unfortunately we are unable to ship to PO boxes outside of the US.

Jacaranda is happy to offer complimentary shipping on all US orders over $100 USD, AU orders over $100 AUD, and EU orders over €200.00. If your order total is under our free shipping threshold, your delivery costs will be calculated at time of checkout.

Yes.

We want you to love your Jacaranda garments, so if you’re not happy with your purchase we are happy to offer refunds on full-priced items when returned back to our warehouse in the US for processing within 30 days of purchase.

Please note, all returns must be returned to our warehouse in the US within 30 days of purchase.

Items on sale are non-refundable, and they do not qualify for returns, store credit, exchanges, or refunds unless deemed faulty.

This includes products purchased using promotional discount codes.

If you have any questions regarding a return or want to check whether your order qualifies for a refund/credit please email jacaranda@jacarandahemp.com.

To submit a return please email jacaranda@jacarandahemp.com with your name, order number, the item/s you wish to return and reason for return. All return details will be provided via email within 2 business days.

Please note that any shipping costs incurred for returning items to Jacaranda for a refund or store credit is solely at the customers own expense. All returns must be directed to Jacaranda HQ in the US for processing.

In the event that you're not happy with your full-priced Jacaranda garments, we are pleased to offer a refund in accordance with our "Returns and Exchanges" terms. Please note that this applies to full-priced purchases only. This excludes all items included in any sale promotions.

Please note, Items on sale are non-refundable, and they do not qualify for returns, store credit, exchanges, or refunds unless deemed faulty.

The shipping costs incurred for returning item/s to Jacaranda for a credit or refund are at the customers own expense. Please note that returns must be sent to our warehouse located in the US.

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. Jacaranda takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Jacaranda.

Once your return is received, please allow two business days for our team to process it. We will be in touch with you via email to provide all further updates of its status.

Products included in sale activations are final sale and are not eligible for return unless deemed faulty.

If you are unsure whether your item can be returned, please send an email through to our friendly Customer Support at jacaranda@jacarandahemp.com.

If you believe you have received an incorrect or faulty item we apologise and kindly ask that you please send an email through to our friendly Customer Support at jacaranda@jacarandahemp.com detailing your order name and number along with your concern and an image of the fault or incorrect product received.

Currently, all orders must be returned to the place of purchase. Online orders cannot be returned to any of our stores or local stockists and must be returned to our warehouse for processing.

Unfortunately, if your purchase was not made through Jacaranda directly, we will not be able to assist with your return and your item/s will need to be returned back to the point of purchase. All of our stockists have a very fair returns policy and we doubt you should have any difficulty returning your item/s providing you can meet their returns policy.

Discount codes cannot be applied on already marked down items or during sale periods.

Jacaranda accepts Credit Cards, PayPal, Afterpay and Store-Credit and Gift Vouchers. All payments are 100% secure and all information exchanged in order to process the payment is encrypted by SSL. Please feel welcome to see more on our Privacy Policy page.

If you have entered incorrect shipping details, please let us know immediately and provide the correct details to jacaranda@jacarandahemp.com and if order has not yet been dispatched we will do our best to fix this for you. However, once your order is sent all shipping factors are out of our control and rather in the hands of the carrier, so we kindly ask that you please rather reach out to them regarding the issue.

As much as we would love to help, unfortunately once your order has been placed, we are unable to cancel or make any changes to it. Please make sure you choose your items carefully and add the correct shipping details before checking out.

If you have any urgent changes please contact us immediately at jacaranda@jacarandahemp.com and we will try our best to fix this prior to the order being dispatched. Please note however, we pack, and ship orders daily so cannot guarantee your requests can be made.

If your discount code does not apply at checkout or you forget to apply it, unfortunately we are unable to rectify this once the order has been confirmed.

This includes adding the code once the order is placed or refunding for the amount of the discount. If you are having trouble with your discount code, please email jacaranda@jacarandahemp.com with the issue (before checkout) and our team will be happy to help.

On every product page you will find an appropriate Size Chart under the size selection. Please note that these are a general guide to Jacaranda sizing and the measurements provided are to give you an approximate idea of what size you will be against your own measurements. Please also keep in mind that some styles may differ from our fit guide however we will note this in relevant products.

If you’re still unsure and would like specific sizing information for a particular product, please feel welcome to contact our Customer Support at jacaranda@jacarandahemp.com and our team will be in touch with more information.

Yes.