Shipping policy

Shipping Policy

Effective Date: [May 23, 2025]

At Jacaranda, we aim to deliver your orders efficiently and reliably. This Shipping Policy outlines the terms and conditions regarding how we ship our products, delivery timelines, and customer responsibilities.

1. Order Processing

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment is received.

  • You will receive an order confirmation email and a separate email with tracking information once your order has been shipped.

2. Domestic Shipping (United States)

  • We ship to all 50 U.S. states.

  • Standard shipping typically takes 5–7 business days from the date of shipment.

  • Free shipping is offered on all U.S. orders over $100, excluding oversized items such as surfboards and umbrellas.

  • Shipping rates for orders under $100 are calculated at checkout.

3. International Shipping

  • We offer shipping to select international destinations.

  • Shipping rates and delivery times vary by country and will be displayed at checkout.

  • Please note: Customs duties, taxes, or import fees may be applied by your local government and are the responsibility of the customer.

4. Carriers

  • We primarily use USPS for standard deliveries, though other carriers (e.g., UPS or FedEx) may be used depending on the destination or package size.

5. Shipping Restrictions

  • We currently do not ship to PO Boxes outside the United States.

  • Some oversized or restricted items (like surfboards) may have additional shipping fees or limitations, which will be noted during checkout.

6. Tracking & Delivery

  • Once your order has been shipped, you will receive an email with tracking details.

  • Delivery dates are estimates and may be impacted by external factors (weather, carrier delays, customs processing, etc.).

7. Lost, Stolen, or Delayed Packages

Once a package has been handed off to the shipping carrier, Jacaranda is not responsible for lost, stolen, or delayed deliveries. Please:

  • Ensure your shipping address is correct before placing your order.

  • Contact the carrier directly for issues once the order is marked as “shipped.”

If your package appears lost or has not arrived after the estimated delivery window, please email us at support@jacarandahemp.com, and we’ll do our best to help.

8. Questions?

If you have any questions about our Shipping Policy, please contact us at:

Email: support@jacarandahemp.com
Website: https://jacarandahemp.com